Cancellation & Refund Policy – PREYE

Thank you for choosing PREYE. We are committed to delivering premium-quality spices and natural products while ensuring a smooth and satisfactory shopping experience for our customers.

We understand that there may be situations where you need to cancel an order or request support regarding a purchase. This policy outlines our cancellation and refund procedures.

1. Applicability of Policy

1.1 Agreement

By purchasing products from PREYE, you agree to the terms and conditions outlined in this Cancellation & Refund Policy.

1.2 Policy Updates

PREYE reserves the right to modify or update this policy at any time. Customers are encouraged to review this page periodically for any changes.

2. Order Cancellation

Before Dispatch

• Orders may be cancelled fully or partially before they are dispatched.
• Cancellation requests will be reviewed and processed as quickly as possible.
• Once an order has been dispatched, cancellation may not be possible.

How to Request Cancellation

To request an order cancellation, please contact our customer support team with your order details.

PREYE

Phone: [Your Phone Number]

Email: [Your Email Address]

Address: [Your Business Address]

3. Refund Policy

Eligible Refunds

Refunds may be issued in the following situations:

• Order cancelled before dispatch
• Product unavailable after order confirmation
• Incorrect product delivered
• Damaged product received during transit (with valid proof)

Non-Refundable Situations

Refunds may not be applicable for:

• Products damaged after delivery due to improper handling or storage
• Change of mind after product delivery
• Opened or partially consumed food products unless found defective

4. Refund Processing Time

• Approved refunds will be initiated within 7–15 business days.
• Refunds will be credited to the original payment method used during purchase.
• Processing times may vary depending on the bank or payment provider.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.
• Provide your order number and clear photographs of the product and packaging.
• Our team will review the request and provide a suitable resolution.

6. Contact Us

For cancellation, refund, or order-related assistance, please contact:

PREYE

Phone: 8489838968

Address: Sowmiya Complex, Main Road, Koduvilarpatti, Theni - 625534.

We are committed to resolving customer concerns promptly and ensuring a positive shopping experience.