Return Policy
Return Eligibility
Return or replacement requests may be made within 7 days of delivery if:
- The product received is damaged during transit
- The wrong product was delivered
- The product packaging is tampered with upon delivery
- The product is defective or unsuitable for consumption due to quality issues
Return Conditions
To be eligible for a return or replacement:
- The issue must be reported within 7 days of delivery
- The product must remain unused or unopened whenever possible
- Original packaging, invoice, and product labels must be retained
- Clear photographs or videos of the product and packaging may be required for verification
Non-Returnable Items
Returns or replacements may not be accepted for:
- Products that have been opened, consumed, or used
- Products damaged due to improper storage or handling after delivery
- Requests made after the return eligibility period
- Products purchased during special clearance or promotional sales unless received damaged or defective
Return & Replacement Process
To request a return or replacement:
- Contact our customer support team via phone or email.
- Provide your order number and details of the issue.
- Share photographs or an unboxing video if requested.
- Our team will review the request and provide further instructions.
- If approved, a replacement or refund will be processed according to our policy.
We are committed to ensuring that every PREYE product reaches you in the best possible condition.
